Improving program documentation quality through the application of continuous improvement processes
CA Loylien, M Johansen, S Timm, S Eversman, D Gusa, D Twedell
Journal of Continuing Education in Nursing, 2007, 38(6), pp271-276
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Defining a high performance healthcare organization
BD Agins
British Medical Journal, 2007, 335(7629), pp1055-1056
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