Thursday, 25 October 2007

Service Improvement

Quality of health care: an absolute necessity for public satisfaction
MS Sajid, MK Baig
International Journal of Health Care Quality Assurance, 2007, 20(6), pp545-548

Harnessing the power of default options to improve health care
SD Halpern, PA Ubel, DA Asch
New England Journal of Medicine, 2007, 357(13), pp1340-1344
Embargo 6 months

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