What patients want: a content analysis of key qualities that influence patient satisfaction
Anderson Barbara Feldman
Journal of Medical Practice Management, 2007, 22(5), pp255-261
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- Caroline De Brún
- I am a librarian interested in the fields of innovation, improvement and knowledge management. I currently work for the NHS Institute for Innovation and Improvement. I have co-written a book called Searching Skills Toolkit: Finding the Evidence, published by Wiley.
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