Thursday, 14 June 2007

Improvement

Reviewing and improving a clinical effectiveness department’s quality assurance model: lessons learned
S Hayes
International Journal of Health Care Quality Assurance, 2007, 20(3), pp264-272

Electronic questionnaires for measuring patient satisfaction and as a basis for quality improvement
J Ammentorp, AM Rasmussen, B Norgaard, E Kirketerp, PE Kofoed
International Journal for Quality in Health Care, 2007, 19(2), pp120-124

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