Patient Safety

Quality failures in the NHS
C Ham
British Medical Journal, 8th February 2008
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Mistake-proofing in health care: lessons for ongoing patient safety improvements
CM Clancy
American Journal of Medical Quality, 2007, 22(6), pp463-465

Mistake-proofing in the design of health care processes
J Grout
Agency for Healthcare Research and Quality
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Improving patient safety by taking systems seriously
SM Shortell
Journal of the American Medical Association, 2008, 299(4), pp445-447
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